FAQs > Merchant Gift Cards > Purchases and Refunds

Why was my purchase made with a branded gift card declined?

Typically, purchases are declined for one of the following reasons:

  • Card details are entered incorrectly.
  • Insufficient balance (make sure you have enough balance to cover any fees or potential gratuity).
  • Merchant does not accept the card.
  • Merchant is in a restricted country or is in a restricted merchant category.
  • If you’re using a warehouse, freight forwarder or reshipper address the merchant may decline your purchase.

Moon is unable to assist in any returns, purchases or disputes relating to merchant gift cards. They must be handled between the you and the merchant. For more details, please see the terms and conditions of merchant gift cards.

Copy the link to this FAQ item

Not seeing your answer?  Check our Full FAQs

Choose the Perfect Moon Card:

Moon Visa® X & 1X Cards

Moon's prepaid and secured credit cards are ideal for everyday purchases, offering the convenience of using crypto instantly across millions of merchants worldwide.

Reloadable X cards elevate your crypto shopping experience with higher spending limits and longer validity for subscriptions.

One-time 1X cards are a convenient, no-fees alternative.

Merchant Branded Gift Cards

Moon's robust catalog of US and international gift cards offers fee-free spend, often with added discounts, and the ease of conversion to direct merchant credit.

Use your crypto to spend with savings across thousands of top brands, eCommerce retailers, digital content, travel and tourism, restaurants and other merchants.

Ready to Try Moon?

Get Started