If every purchase attempt fails, please check that your Moon Credit balance is sufficient and that the merchant accepts prepaid cards. If the issue continues, please contact us at [email protected] or chat with us.

If you've purchased a Moon X card, the card balance is tied to your Moon Credits. You can request an Off Platform refund for your Moon Credits.

If you've purchased a Moon 1X card or merchant gift card, these cards can not be refunded or returned.

First, check your spam/junk folder. If you still haven’t received your 2FA code, please ensure you have access to the email linked to your account. If the issue continues, please contact us at [email protected] or chat with us.

Once your account is created, the email address cannot be changed. Please make sure you always have access to it.

Head to https://paywithmoon.com/login, select "Forgot Password" and follow the instructions to reset your password.

As Moon asks for limited information to create an account, it's vital that users protect their account information as best as they can. If you believe your email has been compromised, please contact your email provider. If you believe your Moon account has been compromised, please contact [email protected] as soon as possible.