After purchasing your merchant gift card, Moon will provide redemption instructions. The redemption instructions vary per brand.

No. Merchant gift cards can only be used until their balance is spent down.

Merchant gift cards are non-refundable.

Not yet.

It depends on the brand, but that's outside the scope of our platform.

Each merchant merchant gift card has its own limits. After you select the merchant gift card in Moon, you'll see the minimum and maximum amounts per brand before completing your purchase.

Yes, you can purchase multiple merchant gift cards. Please note that terms and limits apply—check your account settings to see the limits that apply to you.

We regularly add new merchant gift cards. Check the gift card section in your dashboard to see the latest options.

Typically, purchases are declined for one of the following reasons:

• Card details are entered incorrectly.
• Insufficient balance (make sure you have enough balance to cover any fees or potential gratuity).
• Merchant does not accept the card.
• Merchant is in a restricted country or is in a restricted merchant category.
• If you’re using a warehouse, freight forwarder or reshipper address the merchant may decline your purchase.

Moon is unable to assist in any returns, purchases or disputes relating to merchant gift cards. They must be handled between the you and the merchant. For more details, please see the terms and conditions of merchant gift cards.

Your Moon dashboard will only show the purchase of a merchant gift card purchase. For spending activity, please refer to the merchant’s balance or account page.