FAQs > Moon X Card > Purchases and Refunds

Why was my purchase declined?

Typically, purchases are declined for one of the following reasons:

  • Card details are entered incorrectly.
  • Insufficient balance (make sure you have enough balance to cover any fees or gratuity).
  • Merchant does not accept the card.
  • Merchant is in a restricted country or is in a restricted merchant category.
  • If you’re using a warehouse, freight forwarder or reshipper address the merchant may decline your purchase.

    if none of these apply, please contact us at [email protected] or chat with us.
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Other Moon X Card Questions

What is the Moon X Card?

The Moon X Card is a card linked to your Moon Credit that enables you to shop at millions of merchants in over 130 countries.

How do I sign up for a Moon X Card?

Signing up for a Moon X Card is simple:
1. Create a Moon account.
2. Select "New Card".
3. In the list of cards, select "Moon X Card".
4. Follow the prompts to complete your purchase.

How do I fund my Moon X Card?

Your Moon X Card is tied directly with your Moon Credit. When you purchase Moon, it will instantly be available on your card.

Moon credit can be purchased with Bitcoin via on-chain or lightning, USDT on Tron, USDC on Polygon, or with your Moon Credit balance.

Are there any fees for the Moon X Card?

Your first Moon X Card is free. Each additional Moon X Card can be purchased for $2.99 per card.

There is a 1% fee on all purchases made with the Moon X Card, with a minimum of $1.00 fee per transaction.

We do not charge any FX or foreign transaction fees.

What are the minimums and maximums for Moon X Cards?

By default, your Moon X card has the following limits:

Card Creation:
10 cards daily, 30 cards monthly

Spend Limit:
$4,000 monthly across all cards

Purchase Limit:
Moon Credit - Daily: $10,000, Monthly: $30,000

You can view your limits, as well as your daily and monthly usage, under “Settings”-->“Limits” on your Moon dashboard.

To request a limit increase, please contact us at [email protected] or chat with us.

How long is a Moon X Card valid?

Your Moon X Card is valid for three (3) years from the day it is purchased.

Can I have more than one Moon X Card?

Yes! Your first Moon X Card is free. Each additional card costs $2.99.

Can I add my Moon X Card to my mobile device/wallet?

Not yet. Mobile wallet support for the Moon X Card is coming soon.

Where can I shop with the Moon X Cards?

You can shop at millions of merchants in over 130 countries with your Moon X Card.

Are there any restricted merchants or purchase types with the Moon X Card?

Certain purchase categories are restricted.

Some merchants may be blocked at the discretion of Moon, but can become available to users via verification.

For more information, please review our Terms and Coniditions

For questions about blocked merchants, please contact us at [email protected] or chat with us.

What happens if I request a refund from a merchant?

Refund timing depends on the merchant’s policies. Merchant refunds can take up to 10 days to process, but most happen sooner.

Once the merchant processes your refund, it will be reflected in your Moon Credit balance and will be available for use again within Moon.

How can I track my Moon X Card activity?

All Moon X Card activity can be found under "Moon Credit Activity" on your account dashboard.

You can also select your card and see your transactions.

Not seeing your answer?  Check our Full FAQs

Choose the Perfect Moon Card:

Moon Visa® X & 1X Cards

Moon's prepaid and secured credit cards are ideal for everyday purchases, offering the convenience of using crypto instantly across millions of merchants worldwide.

Reloadable X cards elevate your crypto shopping experience with higher spending limits and longer validity for subscriptions.

One-time 1X cards are a convenient, no-fees alternative.

Merchant Branded Gift Cards

Moon's robust catalog of US and international gift cards offers fee-free spend, often with added discounts, and the ease of conversion to direct merchant credit.

Use your crypto to spend with savings across thousands of top brands, eCommerce retailers, digital content, travel and tourism, restaurants and other merchants.

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The Moon Visa® Card is issued by our partner Financial Institutions, pursuant to a license from Visa.
Cards may be spent across 130M+ merchants that accept Visa cards. Some restrictions apply. See Terms & Conditions for details.
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