Moon cards work just like regular cards—you can use them for online purchases wherever debit or credit cards are accepted.

You can use Moon cards almost anywhere that accepts credit or debit cards online.

Moon supports all major browsers, including Chrome, Firefox, Safari, and Edge—on both desktop and mobile.

Yes. You can use Moon on mobile through any major browser at https://paywithmoon.com.

Moon cards do not currently support Apple Pay, Google Pay or Samsung Pay mobile wallets. Mobile wallet support is on the way!

Moon Credit is store credit you can use for purchases across the Moon platform.

We currently accept USDT on Tron, USDC on Polygon and BTC via on-chain and lightning network. More payment methods are on the way!

This depends on your payment method:

Lightning Network Payments: No. You will be prompted to pay a lightning invoice of a fixed amount.

Bitcoin on chain, USDT on Tron, and USDC on Polygon: Yes. You will be prompted with an address and the amount of your token to send. As long as the sum of the amounts sent to that address add up to the required payment, you can send from multiple originating wallets.

You may also make multiple separate purchases of Moon credit, for each of which you may select a different payment method.

No. Moon cards can only be purchased with cryptocurrency—not cash or credit cards.

Certain products offered by Moon are non-refundable. For example, merchant gift cards cannot be refunded.

Moon Credit is refundable on a case-by-case basis. In order to submit a refund request for Moon Credit, please follow these steps:

1. From your dashboard on paywithmoon.com, click on "Moon Credit" at the top-right of your navigation bar.
2. Under Moon Credit, select "Request a Refund".
3. Follow the instructions to submit your request.

Please note that refunds are processed in Bitcoin and sent via BTC on-chain. Moon calculates the amount of Bitcoin to be refunded based on its dollar value at the time of the refund submission. This includes deducting any fees, including variable network and partner fees.

If your refund request is approved, the refund will likely be sent within five (5) business days of submission.

To track an off-platform refund, log in to your Moon account. From your dashboard on paywithmoon.com, click on "Moon Credit" at the top-right of your navigation bar, then check "Moon Credit Activity" for any pending refunds.

Refunds are processed in Bitcoin minus network and partner fees.

Network fees are determined by the Bitcoin blockchain and vary depending on the network demand.

Please contact us at [email protected], and we'll be happy to look into it for you.

Some Moon products like merchant gift cards and Moon 1X cards are non-refundable. Please review the product terms before completing your purchase.

Moon Credit refunds are reviewed case-by-case and may include fees. All refunds are issued in on-chain Bitcoin. If you have any questions, please contact us at [email protected] or chat with us.