FAQs > Moon 1X Card > How It Works

How do I fund my Moon 1X Card?

Moon 1X Cards can be purchased with Bitcoin via on-chain or lightning, USDT on Tron, USDC on Polygon, or with your Moon Credit balance.

Please note that the Moon 1X Card is NOT linked to your Moon Credit balance. It can only be funded once per card.

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Other Moon 1X Card Questions

What is the Moon 1X Card?

The Moon 1X Card is a single-load prepaid card that lets you shop at millions of merchants across the US.

How do I sign up for a Moon 1X Card?

It's simple! Create a Moon account, click "New card", then select the Moon 1X Card to get started.

Are there any fees for the Moon 1X card?

Moon 1X Cards can be purchased for $1.49 for each card. There are no transaction fees on the Moon 1X Card.

What are the minimums and maximums for Moon 1X Cards?

The minimum for a Moon 1X Card is $5. The maximum is $1,000.

Please note that the monthly account maximum of $4,000 is across ALL card types. Your Moon 1X Card will also count in your monthly account maximum limit.

How long is a Moon 1X Card valid?

Moon 1X Cards are valid for two (2) months after purchase.

Can I have more than one Moon 1X Card?

Yes. You can purchase and hold multiple Moon 1X Cards at the same time.

Can I add my Moon 1X Card to my mobile device/wallet?

Not yet. Mobile wallet support for the Moon 1X Card is coming soon.

Where can I shop/pay with the Moon 1X Card?

You can use the Moon 1X Card at millions of U.S. merchants that accept debit or credit cards online.

Are there any restricted merchants or purchase types with the Moon 1X Card?

Certain purchase categories are restricted.

Some merchants may be blocked at the discretion of Moon, but can become available to users via verification.

For more information, please review our Terms and Conditions

For questions about blocked merchants, please contact us at [email protected] or chat with us.

Why was my purchase declined?

Typically, purchases are declined for one of the following reasons:

  • Card details are entered incorrectly.
  • Insufficient balance (make sure you have enough balance to cover any fees or gratuity).
  • Merchant does not accept the card.
  • Merchant is in a restricted country or is in a restricted merchant category.
  • If you’re using a warehouse, freight forwarder or reshipper address the merchant may decline your purchase.

    If none of these apply, please contact us at [email protected] or chat with us.

What happens if I request a refund from a merchant?

Refund timing depends on the merchant’s policies. Merchant refunds can take up to 10 days to process, but most happen sooner.

Once the merchant completes your refund, it will appear on your Moon 1X card. Please ensure that your card is still active and not expired.

How can I track my Moon 1X Card activity?

All Moon 1X Card activity can be found under "Moon Credit Activity" on your account dashboard.

You can also select your card and see your transactions.

Not seeing your answer?  Check our Full FAQs

Choose the Perfect Moon Card:

Moon Visa® X & 1X Cards

Moon's prepaid and secured credit cards are ideal for everyday purchases, offering the convenience of using crypto instantly across millions of merchants worldwide.

Reloadable X cards elevate your crypto shopping experience with higher spending limits and longer validity for subscriptions.

One-time 1X cards are a convenient, no-fees alternative.

Merchant Branded Gift Cards

Moon's robust catalog of US and international gift cards offers fee-free spend, often with added discounts, and the ease of conversion to direct merchant credit.

Use your crypto to spend with savings across thousands of top brands, eCommerce retailers, digital content, travel and tourism, restaurants and other merchants.

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The Moon Visa® Card is issued by our partner Financial Institutions, pursuant to a license from Visa.
Cards may be spent across 130M+ merchants that accept Visa cards. Some restrictions apply. See Terms & Conditions for details.
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