Once your account is created, the email address cannot be changed. Please make sure you always have access to it.
If every purchase attempt fails, please check that your Moon Credit balance is sufficient and that the merchant accepts prepaid cards. If the issue continues, please contact us at [email protected] or chat with us.
If you've purchased a Moon X card, the card balance is tied to your Moon Credits. You can request an Off Platform refund for your Moon Credits.
If you've purchased a Moon 1X card or merchant gift card, these cards can not be refunded or returned.
First, check your spam/junk folder. If you still haven’t received your 2FA code, please ensure you have access to the email linked to your account. If the issue continues, please contact us at [email protected] or chat with us.
There are some restrictions to creating an account. Please review our Terms & Conditions for more information. If you believe this is in error, please contact us at [email protected] or chat with us.Â
Head to https://paywithmoon.com/login, select "Forgot Password"Â and follow the instructions to reset your password.
As Moon asks for limited information to create an account, it's vital that users protect their account information as best as they can. If you believe your email has been compromised, please contact your email provider. If you believe your Moon account has been compromised, please contact [email protected] as soon as possible.
Moon's prepaid and secured credit cards are ideal for everyday purchases, offering the convenience of using crypto instantly across millions of merchants worldwide.
Reloadable XÂ cards elevate your crypto shopping experience with higher spending limits and longer validity for subscriptions.
One-time 1XÂ cards are a convenient, no-fees alternative.
Moon's robust catalog of US and international gift cards offers fee-free spend, often with added discounts, and the ease of conversion to direct merchant credit.
Use your crypto to spend with savings across thousands of top brands, eCommerce retailers, digital content, travel and tourism, restaurants and other merchants.